1. Scope & Policy Governance

This Refund and Cancellation Policy applies to all service contracts, Statement of Work (SOW) agreements, subscription plans, and training enrollments executed with Shami Innovation and Technologies LLP (“SHAMIIT,” “we,” “us,” or “our”), an MCA-registered Limited Liability Partnership under LLPIN ABZ-3395 (Greater Noida, Uttar Pradesh, India).

By commissioning a project, subscribing to a SaaS service (such as EduSHAMIIT ERP), engaging our digital marketing team, or enrolling in training programs via Offcampuscareer portals, you acknowledge and agree to the refund and cancellation terms specified herein.

2. Custom Software, Mobile App & PC Game Development

Custom software engineering, web application development, mobile apps, and game development projects involve significant initial resource allocation, architecture design, and dedicated engineering hours:

• Advance Mobilization Deposits: Initial advance deposits (typically 30% to 50% of total project cost) paid upon project kickoff are non-refundable once technical discovery, design wireframing, or software development work has commenced.
• Milestone Payments & Cancellation: If a project is cancelled by the Client prior to the commencement of a future, unstarted milestone, any unearned milestone funds held in deposit for that future phase may be refunded or adjusted against outstanding work, subject to deduction of work completed up to the date of cancellation notice.
• Completed Milestones: Payments made for milestones that have been reviewed, delivered, or approved by the Client are non-refundable.

3. Digital Marketing & Meta Ads Services

SHAMIIT Digital (ads.shamiit.com) provides digital marketing, ad campaign management, SEO execution, and social media lead generation:

• Agency Management Fees: Service and management fees paid to SHAMIIT for campaign strategy, ad setup, creative design, and optimization are non-refundable once campaign execution has launched.
• Third-Party Ad Spend Budget: Where ad budget is deposited directly with SHAMIIT for ad network disbursement (Meta Ads / Google Ads), any unspent advertising budget remaining upon written campaign cancellation is 100% refundable or adjustable to future marketing campaigns.

4. EduSHAMIIT School ERP Subscriptions

EduSHAMIIT (edu.shamiit.com) is billed on an annual or term-based institutional subscription model for partner schools:

• 7-Day Onboarding Guarantee: If an educational institution cancels its new subscription within seven (7) calendar days of initial account activation due to a verified technical failure to deliver core SOW features, a full refund of subscription fees will be issued.
• Mid-Term Cancellations: Subscription fees paid for active academic terms or annual cycles are non-refundable after the 7-day onboarding period. Upon cancellation, access remains active through the end of the paid billing term.

5. Offcampuscareer Training & Internship Programs (TIP)

For paid training courses, skill certification modules, or internship programs offered through Offcampuscareer (tip.offcampuscareer.com):

• 3-Day Refund Window: Enrolled candidates may request a 100% refund of program fees if a written cancellation request is submitted within three (3) calendar days of enrollment AND prior to the commencement of live training sessions or coursework access.
• Post-Commencement: Program fees are strictly non-refundable once live training sessions, LMS course access, or project assignments have commenced.

6. How to Submit a Cancellation or Refund Request

To request a project cancellation or fee refund, Clients must submit a formal written application to our billing team:

7. Processing Timeline & Refund Payout Method

Approved refunds are processed promptly by our accounts department:

• Payout Method: Approved refunds are credited directly back to the original source payment method used during checkout (Direct Bank Transfer / NEFT / RTGS, UPI, or Credit/Debit Card).
• Processing Window: Refund payouts are completed within 7 to 10 business days from the date of formal refund approval. An official credit note and bank reference transaction ID will be issued upon processing.

8. Non-Refundable Circumstances & Force Majeure

Refunds will NOT be granted under the following circumstances:

• Project delays resulting from client-side failure to provide required content, branding assets, server credentials, or milestone approvals.
• Client decision to abandon a project after software development or campaign setup work has been completed.
• Third-party platform policy shifts, ad account suspensions caused by client-provided ad content, or server outages on third-party cloud infrastructure (AWS/Google Cloud/Meta).
• Breach of SHAMIIT’s Master Terms of Service resulting in account suspension.